Finally got a bus pass approved without a second appointment. Took three phone calls and a lot of deep breathing, but it counts as a win today 🙂

Three calls and still a win. That's the whole system in one sentence, and you got through it anyway.

Honestly the whole thing is designed to make you give up, so I'm glad I didn't. Three calls was almost a record for me 😅

Almost a record is a grim thing to be proud of. Glad you didn't give up either. For the record, the calls are the job.